FAQs

Home treatment can be done any time of day and according to your personal schedule. If you need to change to a later time of day, you can! Your Zerigo Health Home Phototherapy Device is also very compact and easy to take with you when traveling.

Your prescribing physician will determine if you have any contraindications to light therapy or need dose adjustments to account for your medications. ZerigoCare Guides are very familiar with the treatments associated with skin conditions like yours. They will work together with you and your physician to ensure optimal treatment safety and efficacy.

Although the safety features and targeted nature of the handheld device helps to minimize unwanted side effects, phototherapy does come with some risks. The most common short-term side effects are tanning, hyperpigmentation, skin texture changes, and in some rare instances, scar formation. These changes can often be alleviated or prevented with careful, observant care. Increased incidence of skin cancers in patients who have received NB-UVB therapy has not yet been established; however, only a limited number of large studies have looked at the long-term effects of NB-UVB on chronic skin conditions. As a result, the risks and benefits of light therapy must be weighed by you with your physician. Chronic exposure to UV light can damage the eyes. Thus, it is important to wear the Zerigo-provided safety eyewear during each treatment session.

Although there are few absolute contraindications to phototherapy, such as history of light sensitivity and genetic skin cancer conditions, relative contraindications include a history of skin cancer and poor response to phototherapy. Risks of treatment should be discussed with your physician, especially if you have lighter skin, are taking a medication associated with sunsensitivity, and/or are taking immunosuppressive agents (such as Azathioprine and Cyclosporine) that can markedly increase the risks of UV-related skin cancer.

We recommend contacting your doctor to determine if you may be a good candidate. When scheduling an appointment, we recommend requesting an evaluation for home UVB therapy. If your physician is very familiar with your situation, he or she may be comfortable prescribing the Zerigo Health Solution immediately. Should you need assistance, we’re happy to reach out to your physician on your behalf. If you do not have a doctor, we can also help you to find a prescribing physician.

Unfortunately, no treatment is effective for all patients. Together, you and your doctor can decide the best course of action if it is determined you do not respond to phototherapy

Yes! The Zerigo Health Solution received FDA clearance on May 23, 2017. It is an Ultraviolet Light Emitting Medical Device intended for use in localized phototherapeutic treatment of dermatologic conditions such as psoriasis, vitiligo, atopic dermatitis (eczema), seborrheic dermatitis, and leukoderma on all skin types (I-VI).

The Zerigo Health Solution may be provided at no cost to you through your employer health plan. Additionally, many insurers offer reimbursement for home phototherapy equipment, depending on the diagnosis, medical history, and individual coverage policies.

If your device has stopped working and is still under warranty, please contact us for troubleshooting assistance. If we find that your device is defective and within the warranty period, we will issue a replacement device within 7 days of receiving the defective device. If the root cause is determined to be a software defect, we will address the defect with a patch within a reasonable time frame.

If your device is covered by insurance, any confirmed malfunction will be replaced at no cost.

If the failure is determined to be caused by the user or is otherwise outside of the scope of the warranty, there may be a charge for a replacement device.

Contact Zerigo Health Patient Support at support@zerigohealth.com or 877-738-6041 if you have any questions.

Support is available to help troubleshoot or assist in replacement or repair when necessary.

No replacement parts or maintenance is required.

The device will only function with your personal prescription.

The Zerigo Health Mobile App is the connection between your physician’s prescription and the Zerigo Health handheld device. It assures that the dosage and frequency your doctor prescribes govern the performance of the system. It also unlocks secure access to personalized phototherapy education, treatment, and ZerigoCare Guide support services.

No, the Zerigo Health Home Phototherapy Device is a part of a connected treatment management and monitoring system that requires connection to the Mobile App

All patient data is encrypted when it is transferred or stored using procedures that conform with HIPAA privacy and security standards. If you input personal information about yourself in the Zerigo Health Mobile App, and/or you acquire and use the Home Light Device, and you wish to review and/or request changes to any of your information collected through the Zerigo Health Mobile App or by a ZerigoCare Guide, contact Zerigo Health Patient Support at support@zerigohealth.com or call 877-738-6041.

You are able to select treatment days and times that work best for you and based on your physician’s personalized, prescription treatment plan. Phone-based scheduling allows you to send yourself reminders for your light therapy treatments.

Photos are the ideal way to record condition progress. You will be prompted to photograph the skin areas being treated, so progress may be viewed easily over time.

Your information will be kept private and released only to people you authorize to view it. All patient data is encrypted when it is transferred or stored using procedures that conform with HIPAA privacy and security standards.